Transparency and trust are at the core of SMA – Shambhu Message Automation.
Last Updated: July 01, 2026
At Shambhu e-Solutions Pvt. Ltd., we value your privacy and are committed
to protecting your personal information. This Privacy Policy explains how SMA –
Shambhu Message Automation ("App", "Service", "We", "Our", or "Us") collects,
uses, stores, and protects your information when you use our mobile application and related
services.
By using our application, you agree to the practices described in this Privacy Policy.
To provide our services, we may collect the following information:
To connect your WhatsApp Business account, we may collect:
Depending on the services you use, we may process:
Note: Message data is processed only to provide messaging services and improve platform reliability.
If you import contacts into the application, we collect:
Note: Contacts are used only for business communication and campaign management.
We may collect:
We may collect information regarding:
Depending on your usage, the application may request the following permissions:
Your information is used to:
SMA uses the Official Meta WhatsApp Business Platform. We:
Users are responsible for obtaining customer consent before sending WhatsApp messages.
We do not sell personal information. However, information may be shared with trusted providers when necessary. These include:
We use industry-standard security measures including:
Although we take reasonable precautions, no online service can guarantee absolute security.
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When an account is deleted, personal information is permanently removed within a reasonable period unless retention is required by law.
Users may request deletion of their account and associated data.
To request deletion, you can:
After verification, we will:
Certain records such as invoices or legally required information may be retained for compliance purposes.
You have the right to:
Our services are intended for business users and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
Our application may integrate with:
Each third-party service has its own privacy practices.
Your information may be processed on secure servers located in different countries depending on the services used. Appropriate safeguards are implemented to protect your data.
We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.
Shambhu e-Solutions Pvt. Ltd.
SMA – Shambhu Message Automation may collect the following categories of information to provide its services:
All supported data is transmitted using encrypted connections (HTTPS/TLS). Personal information is not sold to third parties and is used only to deliver, maintain, and improve the services offered by Shambhu e-Solutions Pvt. Ltd.